Daraz Play Privacy Policy

01 Introduction

Daraz play ("we", "us", "the platform") is committed to protecting the privacy of every player who uses the platform. This privacy policy explains how daraz play collects, uses, stores, and protects your personal information when you register an account, make a deposit, play games, or interact with the platform in any way.

This policy is written to be clear and straightforward. If you have questions about anything in it, the daraz play support team is available 24/7 via live chat and can explain any part of this policy in more detail.

By registering an account on daraz play or using any part of the platform, you confirm that you have read this privacy policy and agree to the data practices described here. If you do not agree, please do not use the platform.

02 Data We Collect

Daraz play collects personal information in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Mobile number used to register your daraz play account
• Date of birth (used to verify that you are 18 or older)
• Full name (required for identity verification and withdrawal processing)
• Payment account details — your bKash, Nagad, or Rocket number
• Identity documents submitted for verification purposes (e.g. National ID card)
• Communications you send to daraz play support, including chat transcripts and emails

Information collected automatically:

03 How We Use Your Data

Daraz play uses the personal information it collects for the following purposes:

• Account management — to create and maintain your daraz play account, verify your identity, and process your login.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your account.
• Customer support — to respond to your queries, resolve disputes, and investigate complaints. Support interactions are logged to maintain a record of the assistance provided.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, and unauthorised account access. This includes monitoring for unusual betting patterns, duplicate accounts, and suspicious payment activity.
• Responsible gaming — to monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Platform improvement — to understand how players use the daraz play platform and to make improvements to the interface, game selection, and overall experience.
• Promotions and communications — to send you information about bonuses, promotions, and platform updates. You can opt out of marketing communications at any time by contacting support.
• Legal compliance — to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.

04 Legal Basis for Processing

Daraz play processes your personal data on the following legal bases:

05 Data Sharing

Daraz play does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Payment processors — your payment account details are shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal. These providers have their own privacy policies governing how they handle your data.
• Game providers — when you play live casino games through providers such as WM Live, certain session data is shared with the provider to operate the game. Game providers are contractually required to handle this data securely and not use it for any other purpose.
• Identity verification services — if you are required to submit identity documents, these may be processed by a third-party verification service. This service operates under strict data protection obligations and does not retain your documents beyond the verification process.
• Legal and regulatory authorities — daraz play may be required to disclose personal data to law enforcement, regulatory bodies, or other authorities where required by law or in response to a valid legal request.
• Fraud prevention agencies — in cases of suspected fraud or money laundering, daraz play may share relevant data with fraud prevention agencies or financial intelligence units.

All third parties with whom daraz play shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection laws.

06 Data Retention

Daraz play retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

07 Cookies

Daraz play uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. The following types of cookies are used:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Preference cookies — remember your settings and preferences, such as your chosen language or display options, so you don't have to set them again each time you visit.
• Analytics cookies — help daraz play understand how players navigate the platform, which pages are most visited, and where improvements can be made. Analytics data is aggregated and does not identify individual users.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the daraz play platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

08 Security

Daraz play takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• All data in transit is protected by TLS 1.3 encryption.
• All data at rest is encrypted using AES-256 encryption.
• Access to personal data is restricted to authorised daraz play personnel on a need-to-know basis.
• All staff with access to personal data receive regular data protection training.
• The platform is monitored continuously for security threats and unusual activity.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

09 Your Rights

As a daraz play player, you have the following rights over your personal data. To exercise any of these rights, contact the support team via live chat or email at [email protected]. Requests will be handled within 30 days.

10 Children

The daraz play platform is strictly for adults aged 18 and over. Daraz play does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration process, and accounts found to belong to minors will be immediately closed and any balance returned.

If you believe a minor has registered an account on daraz play, please contact the support team immediately at [email protected]. Daraz play takes underage gambling extremely seriously and will act on any such report without delay.

11 Changes to This Policy

Daraz play may update this privacy policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how your data is used, daraz play will notify registered players via their registered contact details before the changes take effect. Your continued use of the platform after an updated policy has been published constitutes acceptance of the changes.

Daraz play recommends reviewing this page periodically to stay informed about how your personal data is being handled.

12 Contact

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how daraz play handles your personal information, please get in touch:

For account closure or data deletion requests, please have your registered mobile number ready so the support team can verify your identity before processing the request.